Exhale Care Solution is a secure mobile app intended only for authorised carers and staff connected to the Exhale Care Solution platform. By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are
   The Exhale Care Solution app is provided by ExhaleStaffing.
   Website: https://exhalestaffing.uk
   Email: info@exhalestaffing.co.uk
   Phone: 0151 208 2612
   Address: 25 Goodlass Road, Building A, Liverpool, L24 9HJ
2. Information We Collect
   When authorised users access the Exhale Care Solution app, we may collect and process the following information:
   • Login details, such as email address, username and authentication information.
   • Carer profile information, such as name, staff role and assigned work details.
   • Shift and visit information, including assigned visits, dates, times, task lists and visit status.
   • Care task updates, including completed tasks, incomplete task reasons and visit notes submitted by staff.
   • Clock-in and clock-out records, including time and attendance activity.
   • Location information where required for visit verification, QR clock-in, safety, attendance or audit purposes.
   • Device and app information, such as device name, app version, push notification token and technical logs used to support app security and reliability.
3. How We Use Information
   We use information collected through the app to:
   • Provide secure staff login and access to authorised app features.
   • Display assigned shifts, visits, care tasks and visit details.
   • Record visit attendance, clock-in, clock-out and task completion activity.
   • Support safer and more reliable care delivery.
   • Send operational notifications relating to shifts, visits or app activity.
   • Maintain audit records for care management, safeguarding, compliance and service quality purposes.
   • Protect the security, integrity and performance of the app and related systems.
4. Legal Basis for Processing
   We process personal information where it is necessary for legitimate business and care management purposes, to fulfil contractual or employment-related obligations, to comply with legal or regulatory requirements, and to support safe care delivery.
5. Sharing of Information
   Information from the app is used only for authorised care management and operational purposes. We may share information with:
   • Authorised managers, administrators and care staff who require access for care delivery or service management.
   • Approved service providers who support hosting, system maintenance, notifications, analytics, security or technical operations.
   • Regulators, safeguarding bodies or public authorities where required by law or where necessary to protect service users, staff or the public.
   We do not sell personal information.
6. Third-Party Services
   The app may use trusted third-party services, including hosting providers and Firebase/Google services, to support secure app functionality, push notifications, performance monitoring and reliability. These providers may process limited technical data on our behalf.
7. Location Data
   The app may use location information where needed for visit verification, QR clock-in, attendance records or safety-related purposes. Location data is used only for authorised operational purposes connected to care visits and is not used for advertising.
8. Data Security
   We use appropriate technical and organisational measures to protect personal information, including secure authentication, restricted access, HTTPS communication where applicable, and controlled access to administrative systems. However, no electronic system can be guaranteed to be completely secure.
9. Data Retention
   We keep personal information only for as long as necessary for care delivery, staffing, audit, safeguarding, legal, regulatory and business record purposes. Retention periods may vary depending on the type of record and applicable legal or care-sector requirements.
10. Your Rights
    Depending on applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion of information where legally permitted, restriction of processing, or to object to certain processing. To make a request, please contact us using the details below.
11. Children
    The Exhale Care Solution app is not intended for children. It is designed for authorised adult care staff and professional users only.
12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
    If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
    ExhaleStaffing
    Email: info@exhalestaffing.co.uk
    Phone: 0151 208 2612
    Address: 25 Goodlass Road, Building A, Liverpool, L24 9HJ